Job Description
Req ID:472701
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
TITLE
PI Engineer ( PI Field Engineer) (IN-PI-05)
PURPOSE OF THE JOB
Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues
ORGANISATION
Organization structure (job belongs to..)
Product Introduction Management of Site, Country, Cluster, Region or Platform
Reports directly to:
PI Customer Site Manager
Other reporting to:
Project PI Manager within project organization
Direct reports:
none
Network & Links
Internal
- Participating Units and/or Subsystem Managers
- Customer Site PI team
- PI Support team (Back-office)
- RAMS team
- Project Engineering team
- Quality team (mainly PrQSM and SQ)
- Installation and Test & Commissioning team (if applicable)
- Internal Supplier representatives (Components/PU)
- Sourcing and Contract Manager
- Integrated Service Readiness (ISR)
- Maintenance/Service team (if Alstom)
- Global System representatives (if applicable)
External
- Train drivers
- Customer site team
- Customer maintenance team (if not Alstom)
- External Suppliers
MAIN RESPONSABILITIES
Key accountabilities:
- Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
- Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
- Define troubleshooting methodology
- Provides technical guidance and supports technicians in troubleshooting and repairs
- Provides feedback on technical documentation deficiencies.
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Drive Kx (8D) issues with Quality and internal & external Suppliers as support of PrPIM
- Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
- Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
- Drive and support containment to avoid reoccurrence of failures
- Supports as-maintained Alstom product configuration control and relevant documentation management
- Support technical reviews with internal and external Suppliers, partners, customers, authorities
- Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
- Apply EHS requirements on site with the support of EHS team representatives
- Drive technical Return of Experience/reporting/feedback as support of PrPIM
- Support Obsolescence Management (if applicable)
- Support preparation and implementation of Field Modifications (FM)
Performance measurements:
- Achievement of contractual reliability (milestone) targets
- Achievement of contractual availability (milestone) targets
- Containment and solution of K1S/K2/K3 issues on time
- Completeness and Quality of failure/event diagnosis/data and relevant documentation
- Reliability improvement after FM implementation
- Achievement of PI Dashboard
- Achievement of configu
