Performance and Insight Lead

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

The Performance & Insights Lead (Director) will play a pivotal role within the Group Technology Chief of Staff (CoS) function. The role holder will be responsible for leading governance and strategy performance insights activity across Group Technology, supporting the Group CIO and Business Unit CIO functions in ensuring robust performance oversight. This will include: leading and shaping Monthly Operating Reviews (MORs), developing detailed performance insights against Group Technology strategy, leading change efficiency activity across Group, supporting regular performance updates to various Barclays Boards, Executive Committees, regulators and ad hoc requests. The role holder will directly lead the Performance and Insights team based in India and will report directly into the Head of Group Tech Performance and Insights – based in the UK. In addition, the role holder will be responsible for managing the wider Group Technology CoS team based in India and will therefore support wider colleague engagement activities with local leads and Group Tech leaders; the role holder will therefore play a key leadership role with the Group Technology CoS function more broadly. This is a central role within Group Technology and as such, the role holder will be expected to develop an extensive stakeholder network across all BU technology areas globally. The candidate will require the following skills: Knowledge of Governance, Risk, and Control for a matrix structured organisation within Financial Services. An understanding of the Senior Manager Framework would be advantageous. Demonstrate a logical and structured approach to achieving desired outcomes along with excellent written and oral communication with ability to communicate across all levels. Ability to plan and organise tasks, keep stakeholders on track, analyse datasets. Advanced skills in the Microsoft suite of products (Word, Excel & PowerPoint in particular). Ability not only to understand the data, but to be able to provide insights and analysis through clear visual, written and verbal communication. Ability to work as part of a team, and be able to operate across a wide breadth of stakeholders and be able to adapt personal style to suit a range of audiences and stakeholders. Ability to work to tight deadlines with global stakeholders particularly across India, the UK, US. Business management experience with exposure to: finance, project management, risk management, workforce management etc.