Job Description
ABOUT US:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.OUR PEOPLE:People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.Role profile:As the team leader for Employee Relations in our People Services & Solutions team, you will play a pivotal role in ensuring the seamless execution of our Employee Relations processes and policies globally. Responsible for building a new team of specialists who triage, manage and resolve queries from our people leaders, providing ER expertise in partnership with our ER COE and people partners.ROLE SUMMARY:As part of our supportive and inclusive People Function, you will lead the team (sitting within our People Services & Solutions team)who provide first line ER support to our people leaders on a wide variety of employment related issues, ensuring that our standards for quality and timeliness are met. Providing advice & guidance across a full range of employee relations topics, this role will also play a key role in identifying and supporting process improvements, ensuring we remove friction and enhance colleague experience. WHAT YOU'LL BE DOING:Manage case intake, evaluate severity and priority to triage ER queries, ensuring timely, consistent resolution and accurate service delivery. This role will lead a team, while also taking individual responsibility for your own case management activity. Partner with Global ER Centre of Expertise to provide consistent specialist advice and guidance in line with LSEG People Policy and Processes across the full breadth of ER, acting as a subject matter expert for identified processes, ensuring consistency and resolving complex operational challenges.Ensure accurate, timely and consistent ER case recording and ER data management using our case management system.Identify trends across businesses and geographies to recommend proactive measures creating positive impact on colleague experience.Measure and evaluate operations against quality standards and SLAs, identifying and implementing corrective actions as needed to drive process efficiency, manage risk and enhance colleague experience.Develop a deep understanding of service delivery flow, identifying pain points and opportunities for enhancement.Coach and guide delivery teams to ensure consistent, high-quality service.Support training efforts to ensure resources are well-versed in processes, policies, and systems.Stay abreast of the latest trends and leading practices to inform strategic direction.WHAT YOU'LL BRING:Strong proficiency in ER practice and process, ideally with experience of a leadership role within a service delivery team operating globally.A collaborative approach to delivering shared success, both when working within our own team and with our wider partners.The ability to advise, coach and upskill our People Leaders as you take them through ER issues.Ideally educated to degree standard or hold a Bachelor's degree in a relevant field (business management, people management, operations, etc.).Excellent written and verbal communication skills, you’ll be customer focussed and dedicated to delivering great experiences.Data-driven mindset with a focus on continuous improvement.WHAT YOU’LL GET IN RETURN:The opportunity to join a growing team focused on delivering excellent advisory services to colleagues and people leaders around the world, collaborating closely with a global centre of expertise working to use progressive ER practices to deliver positive experiences for our colleagues.We recognize that to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is Blended.LSEG Purpose and ValuesOur purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity,Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
