Payroll, Time, Benefits Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Role Title: Payroll, Time, Benefits Specialist

Job Location: Mumbai, Kuala Lumpur

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Your Opportunity

Service Delivery

• You will responsible to responsible for Executing system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
• You will be providing customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
• You will be ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner and understand and have working knowledge of local time/absence policies.
• You will be managing, process and reconcile mass upload files for all pay frequencies and monitor data flows to/from Workday to Vendor for accuracy
• You will ensure integrations are processed timely and resolve any errors ensuring accurately processed and ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• You will ensure operations according to defined KPIs and ServiceNow OKRs.
• You will support country non-PTB activities upon the business needs if applicable. 

Cross-Functional Collaboration

• Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.

  
  

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

  
  

• Achieve our P&C vision by driving local consistency through collaboration. 

  
  

Outputs & Deliverables

• Continuous contribution to the improvement of the performance of People Support Solutions

  
  

• Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

  
  

Who are you? 

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization. You are someone with 5-7 years of experience in payroll services and benefits administration, in a shared service center environment preferably. You must have excellent attention to detail and analytical ability and Advanced Excel skills (pivot table, v-lookup, etc.). You must have proven track record of being able to deliver in a matrix organization.

*For candidates applying Kuala Lumpur should have valid visa for Malaysia

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.