Payments Change Management - Associate

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Wholesale Payments & Utilities Overview  

• World's largest wholesale payments network – Treasury Services, Merchant Services, Trade and Commercial Card & Utilities covering Global Investigations, Set up utility, Manual Payments Utility & liquidity
• Clients make payments anywhere in the world, in any currency using any method of payment.  
• Complete suite of products and services (Payments, Liquidity, Trade and Finance) with real-time insights and expert client advice.
• Payment solutions that cover the full spectrum of treasury and payment services, enhancing ability to manage cost, complexity and risk.
• Within Treasury services, Cash Operations delivers cash management, liquidity and escrow services. These allow clients to execute local and cross-border payments, as well as manage their working capital effectively. 
• The candidate will be part of the Global Utilities Change Management, Team that drives Operations Change Management and Strategic Initiatives at country and regional levels. For this role, the candidate is responsible for managing customer fulfilment, technology and infrastructural plans working in partnership with business stakeholders, Product leads  and functional partners. The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee implementation of Global Utilities projects from start to finish. The candidate must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team player who is technologically savvy with good business acumen. Collaborate with Functional teams for cross impact review ahead of the change. 

Responsibilities

• Be part of a global team to drive global change and transformation initiatives focusing around Payments Product Innovation space
• Perform Operations impact analysis and assessment on new business initiatives, including capacity consideration, operating model, regulatory obligations ,  control processes, client as well as Operations experience.
• Ensure proper operational requirements are defined during requirements and solution design.
• Ensure proper operational requirements are defined during requirements and solution design.
• Responsible for operational readiness activities for successful implementation of any change coming in (existing, new products , regulatory changes, assess operational, client impact, cross functional impact across Global Payment suite of products) 
• Develop trusted relationships with cross functional stakeholders and in the different businesses our team supports and functions.
• Create and/or contribute to an environment of collaboration and mutual responsibility
• Apply structured problem-solving and design thinking to address top strategic priorities
• Manage communication of status updates to stakeholders and Senior Management through scorecards and tracking of milestones and critical path.
• Coordinate working group meetings, Steering group meetings - set the agenda, preparing meeting materials using PowerPoint / Pitch-pro, document minutes in a timely manner and ensuring clear ownership of action items. Provide management updates and communication on project progress. 
• Partner with stakeholders, provide guidance and analysis, help identify and escalate issues/risks/dependencies and facilitate communication across the impacted teams.
• Define Operations project and readiness plan and work stream of a large project and ensure quality execution against the project plan / critical path.
• Identify and manage project risks, issues and dependencies.
• Partner with technology and product to ensure the design and build requirements meet business needs. 
• Drive People First Agenda related to wellness, development & training, recognition
• Support Firm wide Talent Development Initiatives 
• Ensure sufficient internal controls and procedures to minimize risk – able to drive the risks and controls agenda including working with local operations managers on external and internal audits/regulatory reviews/inspections
• Presentation of business updates to Senior LOB Executives

  Qualifications

• University/Masters Degree with at least 9-10 years Operations/Technology and/or Product experience with good understanding in  Payment Innovation. Prior experience working in these fields are preferred. 
• Full understanding of Treasury Services business, operations and technology strategy
• Technologically savvy. Good knowledge in Data Analytics/Data Visualization and/or Intelligent Automation on prior portfolios coverage will be an added advantage
• Excellent written & oral communication skills in English
• Strong execution skills and hands on experience working on one or more of these areas: Real Time Payments, Blockchain, FX, Payments Innovation, e-commerce, Alternative Payments, ISO20022 transformation and SWIFT is preferred
• Willingness to take ownership and accountability to deliver business goals – execution to achieve specific desired results 
• Proven ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectives
• Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
• Strong commitment to providing high standards of quality client service
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
• Effective time management skills to meet strict deadlines and team objectives
• Ability to effectively address and manage conflict
• Ability to communicate pro-actively and openly with internal and external business partners – to executive level
• Proven ability to implement and manage change across direct units as well as remote units
• Strong Risks and Controls mindset. Proven track record in handling audits and regulatory requirements
• Strong team player and be able to work with functional partners/stakeholders to deliver results. 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.