Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Treasury Services Billing Operations Analyst within our team, you will have the opportunity to learn and immerse yourself in all the production sub-processes within TS Billing. These include, but are not limited to, Billing Intake (Workflow), Billing Set-up and Maintenance (Critical Entry), Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments), Billing Research and Queries (Research), Data Feed Management (Interface/Capture), and Project and Change Management. This role offers you the chance to contribute to our team's success while expanding your skills and knowledge in Billing Operations.
Job Responsibilities:
- Process tasks with accuracy, care, and precision, aiming for "zero defects" or no mistakes in work processed.
- Work under the direction of a manager to ensure the team meets its predefined goals in terms of service level agreements (SLAs), standard operating procedures (SOPs), and other key performance indicators (KPIs).
- Escalate issues to management in a timely manner.
- Learn the various systems used, processes performed, and reports completed.
- Maintain a strong risk/control orientation.
- Participate in FAST meetings and team huddles.
- Identify opportunities to prevent any client-impacting errors.
- Assist with the design, testing, and project plans for all new automation efforts and process improvement initiatives.
Required Qualifications, Skills and Capabilities::
- Bachelor's degree is required
- Experience in Billing Operations and/or other process related fields
- Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept
- Must be fluent in verbal, written and conversational English
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
