Payment Lifecycle Specialist

The primary responsibility of this position is to support the day to day Operations for the Global Investigations Function.. The role involves handling on completed payments and their investigation and resolution for our Global clients.

Job Summary:

As a member of the Digital & Platform Services, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance

Job Responsibilities:

• Handling inquiries from Global clients and work towards their effective resolution.
• Handling varied inquiry types like UTA, BCNR, Amendment, Recall  as per Standard operating procedures
• Reviewing, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank
• Reviewing, research and  re effect funds to beneficiary banks as per amendments
• Reviewing and process accounting for compensation claims on behalf of clients. 

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 2 years of experience in  Global Investigations 
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. 
• Excellent written & oral communication skills in English. 
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Strong PC and analytical skills.  
• Knowledge of MS Access, Excel, PowerPoint, and Word.

Preferred Qualifications, Skills and Capabilities:

• Experience and a working knowledge of various aspects of funds transfer Operations. 2 years of experience in a backoffice operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. 
• Working Knowledge of SWIFT & international payment conventions & practices is preferable. 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.