Payment Lifecycle Manager/Associate

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager you will have to manage a team of 19-30 staff members providing service and clearing services in a 24 X 7 environment, supporting Global Core Cash Operations encompassing Asia, EMEA and WHEM regions.  You will have a direct reporting line into the Vice President — Services and will be directly responsible for the day to day operations, including transaction processing, client service & investigations of client/ third party bank inquiries. You  will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial plans put forth by these LOB’s, while partnering globally with the regions where the business operations are located.  You will be responsible for maintaining staff and budget requirements. 

Job Responsibilities:

• Working for meeting client deliverables with a high level of timeliness and accuracy.
• Developing an environment of continuous focus on quantifiable productivity and quality. 
• Constantly and regularly review of processes and performance with focus on improving departmental competency / performance rating. 
• Regularly reviewing of procedures assuring new processes are documented. 
• Identifying business knowledge gaps and ensure everyone has ownership of deliverables 
• Interacting with global location managers in an effective and professional manner.  
• Monitoring all relevant Management Information System data ensuring all issues have been resolved expediently. 
• Constantly and regularly review of all key aspects with the direct reports.  Set expectations with direct reports, regarding positive motivation and serving as a role model through accountability.  
• Developing and foster a team that is responsive to dynamic organizational and operational changes 
• Working for overall Performance Management and Talent Review process.  

Required Qualifications, Skills and Capabilities:

• Master’s degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of over 20-40 employees. 
• Working knowledge of various aspects of International Payment Processing &/or Investigations Operations. Working Knowledge of SWIFTS & international payment conventions & practices is a must. 
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Good leadership and people management skills. 
• Good ability to build strong business relationships within the site and across the business.  
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Ability to use creative problem solving techniques to solve business issues. Good personal computer, and analytical skills.  
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met. 

Preferred Qualifications, Skills and Capabilities:

• Prior Experience in Client and Third-party banks investigations for Multicurrency payments will be an added advantage
• Project Management/ Implementation experience would be a plus. 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.