Payment Lifecycle Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues

Job Summary:

As a Payment Lifecycle Analyst within our Fraud Specialist team, you will work with stakeholders to identify suspicious activity on accounts and minimize credit loss from fraud. You will effectively prioritize work, approach problems logically and with good judgment to ensure the appropriate customer outcome. This role requires strong customer focus, resilience, and adaptability in a fast-paced environment. You will take ownership of each customer interaction, treating customers with respect and responding with empathy. This role offers the opportunity to demonstrate personal excellence including punctuality, integrity, and accountability.

Job Responsibilities:

• Communicate with customers in a metrics-driven environment
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy, and document all interactions thoroughly
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome
• Abide by all applicable regulatory and department practices and procedures

Required Qualifications, Skills and Capabilities:

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment 
• Willing to work in night shifts

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.