Job Description
Meet the Team
SPaaCH Partner Solutions Engineering Team, Ensure to create managed services offer. Help the partner to align GTM
- Evaluate current partner's technical readiness relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness
- Provide technical direction and influence new and existing partners toward developing new Cisco solutions and services offerings.
- Work with and influence partner to develop new partner practices aligned with Cisco’s architectural plays
- Coordinate with PAM, Partner SE leader & Extended Team in structuring new partnerships
Your Impact
Market Analysis and Planning
- Provide strategic feedback regarding partner landscape, and technology and solution trends within a local market (strategic)
Partner Enablement
- Build the partner Technical Business Plan
- Analyze and give recommendations on partner technical needs, goals, and objectives. Involve learning partners and internal partner training to help the partner reach a higher technical sales and service capability
- Ensure partner technical resources are provided appropriate products, solutions and architecture training. Assist in training partner sales teams
- Provide positioning and real time use case development training (for partner to use with customer) to senior partner technical leadership. Focus training around architecturally positioning Cisco solutions and services
- Participate in development, measurement and management of the partner’s Technical Readiness Plan
- Apply Requirements Processes as needed for key features / product requests
Sales Coordination
- Adapt existing or develop new Cisco solutions that address a specific partner need
- Cross communicate Cisco and partner value propositions, especially between partner and Cisco field SEs
- Aggressively capture insight into strategic / high-value opportunities that the partner is pursuing and connect with Cisco field team
Partner Service and Support
- Act as key contact and customer first contact point for partner technical issues within Cisco
- Educate partners and promote use of Cisco remote support model and effective use of partner and customer support tools (e.g. TAC, TSN, Partner Helpline, PDI, etc.)
Personal and Interpersonal Development
- Be the technical inspiring leader
- To show the value proposition thru partner practices
- Provide feedback to Cisco business units (Products and Marketing) on features and solutions gaps in current products and coordinated solutions (Cisco / other vendors)
- Research and build collateral positioning the technical trends of the internetworking industry
- Become an expert in competitive landscape nuances in local market
- Actively participate and contribute to Cisco technical community discussions
Qualify (Partner Led)
- Assist partner in refining and researching technical requirements of an opportunity
- Provide support in customer meetings and seminars
- Assist partner in qualifying customer technical requirements
Minimum Qualifications
- Bachelor of Engineering degree or equivalent
- 8-11 years field technical sales experience as a Solutions Engineer or equivalent
- Advanced technical knowledge in the Networking (SDx/Wireless), Security and Cloud & Datacenter technologies.
- Demonstrated self-starter and innovator
- Validated relationship building skills
- Great teammate
- Shown ability to focus and achieve goals
- Perform daily with the highest degree of integrity
Preferred Qualifications
- Formulate and communicate a solution / vision
- Experience working with and handling large enterprises and public-sector customers.
- Working experience with large partnerships.
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#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
