Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Develop and Executes solutions on packaging design and usage and related safety, quality, delivery, and cost.
What You Will Do
• Designing packaging for products or parts; providing detailed guidance and specifications to suppliers.
• Identifying parts and material suppliers to determine the optimal method of packaging product for various distribution networks.
• Following procedures in approving all packaging for a specific product line. Monitoring and evaluating quality and effectiveness of existing packaging; addressing issues caused by transportation damage.
• Evaluating packaging materials, automation technologies and machinery, and reporting the results regularly.
Degree Requirement
Degree or equivalent experience desired
What You Have:
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:
• Anticipates customers' needs and satisfies them proactively.
• Resolves complex customer complaints or problems.
• Teaches others how to deliver excellent customer service in a variety of settings.
• Applies the concept of 'Moments of Truth' to customer service.
• Participates in developing a variety of effective ways to deal with difficult customers.
• Recovers from a service failure in a way that enhances customer's esteem of the organization.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
• Helps others solve technical or procedural problems or issues.
Computer-Aided Design & Engineering: Knowledge of tools and techniques of specialized graphics programs; ability to produce, analyze, simulate and test product design drafts.
Level Working Knowledge:
• Generates specifications for parts or components with CAD software.
• Reuses design components via reusable libraries following standard procedures.
• Uses CAD to perform basic drafting such as wire frames, solid objects and array of objects.
• Performs routine changes to computerized schematics or drawings.
• Creates views of objects in 2 and 3 dimensions; creates perspective drawings and orthogonal views.
Packaging: Knowledge of packaging tools, approaches and practices; ability to package products and components safely and attractively.
Level Working Knowledge:
• Assists in packaging machine installation, maintenance and repair work under the direction of senior staff.
• Operates a packaging machine to fulfill a series of packaging tasks according to a company or client's specifications.
• Adheres to the packaging development process and assists in executing key packaging phases.
• Conducts basic packaging testing such as finished package testing, simulated distribution testing, leak testing.
• Produces package specifications for a new product or package.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers .
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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