Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
What you will do:- Develop and maintain subject matter expertise in the relevant procedures and processes for the relevant businesses, as well as the internal processes.
- Provide support to customers as and when required and respond to inbound queries. Act as a first point of contact for unresolved issues / escalations, resolution tracking until closure, exception handling and audits for the reporting process
- Process and co-or ordinate large scale and /or complex re-organisations including restructures, divestments, and acquisitions. Working with RDC reorg tag to agree resourcing within and across RDCs.
- Work closely with other Core People Services team members to ensure that overall operational objectives are met, ideas shared and lessons learnt
- Work collaboratively with other Regional Delivery Centres (RDCs) and the wider Services & Solutions to contribute to client and/or enhance relationships and ways of working
- Main point of contact for regional P&C S+S team members and wider bp teams i.e., Reward, Immigration, Payroll, Squad
- Proactively identify, raise and apply continuous improvement ideas to the organizational data services
- Support process improvements and updates, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
- Undertake other work in support of the service area as required
What you will need:- Foundational knowledge of CRM systems
- Proficient in using MS Office
- Foundational knowledge of People and Culture processes
- Foundational knowledge of Workday
A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges.
Skills:- Customer focus – Puts the customer and business strategy at the heart of decision making. Ability to guide leaders through choices to best suit business requirements
- Drives value-adding solutions and a track record of improving/adding value
- Externally orientated – actively working on developing external connections, aware of best practice and actively learns from others. Ability to analyse leading practice, market trends and benchmarking
Technical:- Breadth and depth across the People and Culture technical areas and able to provide professional advice and act as a coach to others in most of the areas
- Prior experience in People and Culture Shared Service / service centre in a multi-national organisation
- Developing specific technical capability and experience in organisational management
- A passion and interest in emerging trends in customer experience and how this can enhance business performance
- Experience of working in a multi-national and multi-lingual environment
- Analytical thinking – comfortable using analytics to identify outcomes and influence decision making; e.g. ER strategies, targeted retention, succession planning & strategic workforce shaping
Behavioural:- Analytical thinking – comfortable using analytics to identify outcomes and influence decision making; e.g. ER strategies, targeted retention, succession planning & strategic workforce shaping
- Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.
Why join our team?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.Reinvent your career as you help our business meet the challenges of the future.Apply now!
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
