Orders Operations Specialist

Title: Order Operations Specialist

Location: Fully Remote

Hours: Monday-Friday (timezone TBD)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software as well as individuals who are passionate about bringing our company to the next level.

To us, being visionary is more important than doing things the way they’ve always been done.  

What We’re Looking For
 

We’re looking for a highly attentive person to join our Order Operations team. You will need to be able to work independently with little guidance and supervision. Within this role you will need to be forward thinking, working cross-functionally with various departments to process orders from customers and assist customers with any post-purchase billing questions.

This role also requires you to be able to continuously analyze and improve existing business processes. You will need to work closely with the sales teams, not only in your region but all areas of the business. You need to have an eagerness to learn and be a quick thinker. 

If you are a good problem solver, have a high attention to detail and the ability to work in a fast-paced environment, we want to hear from you.

What You’ll Do

• Using Salesforce to review submitted quotes and purchase orders for completeness, accuracy, and adherence to order processing guidelines
• Using Workday ERP System to verify invoices upon completion of orders and create credit adjustments accordingly
• Managing emails and requests from all areas of the business meeting the SLA on response time while providing support and liaising with different departments to provide appropriate response
• Proactively managing own workload as needed with little hands-on supervision
• Communicate with customers and internal sales representatives to action issues and queries regarding salesforce/quoting and license keys
• Work cross-functionally to identify problems, process gaps and assist in on-going process improvements
• You will be required to assist with the workload to support sales for fiscal ends (month, quarter & year)  
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Ad-hoc tasks

Who you are:

• Independent problem solving and critical thinking is a MUST
• High level of attention to detail
• Strong problem-solving skills
• Computer literacy with MS office required

• Excellent interpersonal and communication skills, both written and verbal (English)
• Positive, solution-focused attitude
• Salesforce.com experience is a plus
• Workday experience is a plus
• Previous experience in a similar fast paced environment is a plus

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. 

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today: https://www.soti.net/careers  

#LI-TS1

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.