Order to Cash Associate Manager

Order-To-Cash (OTC) Lead

Dyson is a global technology enterprise. We solve the problems others choose to ignore, Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

This role reports to the Senior Manager and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)

About the Role

OTC Lead will be responsible for:

• Responsible for running OTC operation: cash collection/disputes, credit management
• In depth understanding of Order-to-Cash related accountancy practices, financial controls, and compliance obligations/audit requirements
• Ability to collaborate, communicate and manage stakeholders at various levels of the company
• Collaboration with Finance Directors/Controllers to improve overall market practices and communicate high value of P&L impact (Shortages, Return, Damage, theft etc)
• Business partnering experience with a different level of stakeholders.
• Responsible for business process Transition
• Responsible for maintaining/Updating SOP & process maps
• Commitment to service excellence, process improvements and automation

• Excellent analytical skills and attention to detail Leading and developing the delivery team in line with company priorities and the scope of services assigned
• Regular reporting on service delivery and handling escalations
• Responsible for driving business result by projecting and maintaining cash flow
• Responsibility for the performance and development of the team from setting objectives through mid-year and annual review
• Motivating, developing, and coaching team members to achieve best results.
• Responsible in working with Third party Portals/ Tracking.
• Responsible to manage shortages/ Shipping, freight for Dyson customers.
• Responsible to coordinate with customer on Returns, allowances, Caps.
• Responsible to meet retailers to resolve dispute. 
• Working cross functionally with Market Finance on accruals balances.

People and Culture:

• Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
• Build trusting relationships with Finance leaders and partners.

Experience

• 9-12yrs experience in specifically collections and deductions
• Team handling experience of 15-20 team size
• Comfortable working in 24x7 Shift
• Post Audit experience would be an advantage.
• B.com/MBA in accounting required.
• A good understanding of Order-to-Cash process and its various dependencies
• Strong leadership skills
• Experience in accounting and financial systems such as SAP S4 and Blackline, a plus.
• Communicate in a concise and clear manner (verbally and written) comfortable working with senior leadership and other stockholders
• Comfortable in a multi-cultural work environment
• Good knowledge of accounting, reporting and analysis, acquired through related work experience.
• High proficiency in Excel required.
• Ability to analyse financial and operating statistics and provide meaningful feedback.
• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
• Hands-on experience in finance process improvements.
• Ability to motivate and encourage a productive working environment
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Lean or Six Sigma Certification, a plus.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.