Team purpose:
The Product Lifecycle Management (“PLM”) team was created to proactively manage identified Vodafone products and services through appropriate “end of life” stages to full retirement or the managed migration to the new replacement. Vodafone will often replace “end of life” products with new in which case the purpose will be to efficiently move customers from old to new services, taking into account technical, commercial and legal considerations.
Role purpose:
To ensure all the orders placed by various agencies are tracked and delivered. There are various ways to place the orders, for Direct segment, it can be account managers, or via One portal, and for Indirect segment, it can be business partners managers, or customers, or via bulk order tool, need to ensure the orders are placed to VBSE (back office) based on the capacity (forecast) and tracked till they are delivered. Internal and external stakeholders to be kept well updated on the progress and highlight any challenges that may occur. Deal with unexpected issues appropriately. Also, ensure the project team is kept well upto date.
Be part of and contribute to daily stand up / PI Plannings / reviews / retros, plan and update the progress.
Maintain customer details centrally and ensure that the customer segmentation and hierarchies are appropriate and be prepared to investigate and resolve inconsistencies that may be as a result of data issues in other Vodafone functions.Need to manage escalations / exceptions and refer back to the respective channel (account managers).Work closely with Account and Partner managers and where needed step in and deal direct with the customer to ensure agreement of the right way forward and clear understanding of what actions Vodafone must undertake.Drive continuous improvement to the PLM framework – including refining the various PLM “journeys” and project artifacts.
Scrutinize the requests for completeness before commencement of the delivery process as per guidelines
Perform proactive tracking of feasibility requests and order requests with the relevant stakeholders
Ensure the customers are kept informed of all the latest updates of the order at every milestone of the delivery cycle
Proactive and reactive query and process support to our internal stakeholders and customers
Right first-time order placement to agreed target
Key performance indicators :
Customer contact information is fully up to date
Reuse of templates and demonstrate consistent level of data share across customers
Feedback from Account managers reflects positive experience and that support given was invaluable
On-time order placement as per agreed target
Ability to support Account managers and deal directly with customers on their behalf if need be
Ability to manipulate and interrogate data in MS Excel / Access and to represent summary view and recommendations in MS Powerpoint. Passionate about data consistency, and tracking down and addressing anomalies
Can manage own work and work to fixed deadlines once agreed, ability to work reactively as required
Use of Vodafone tools to contribute to planning and tracking of work at a detail level
Excellent written and presentation communication skills, and ability to deal with senior stakeholders and customers alike
Highly adaptable in a fast changing business environment with a passion for going above and beyond
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
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