Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
Job title: Order Manager
Summary:
We are seeking a detail-oriented and organized Order Manager to join our dynamic operations team. The Order Manager will be responsible for overseeing the entire order processing cycle, from order entry to delivery to revenue, ensuring customer satisfaction and operational efficiency. The ideal candidate will possess excellent communication skills, a strong sense of urgency, and a proactive approach to problem-solving.
Key Responsibilities:
Order Processing: Accurately enter and process customer orders into our system, ensuring all details are correct.
Inventory Management: Monitor inventory levels and coordinate with the warehouse team to ensure stock availability for orders.
Customer Interaction: Communicate effectively with sales team regarding order status, delivery schedules, and any issues that may arise.
Coordination: Liaise with various departments, including sales, logistics, and finance to streamline order fulfillment processes.
Quality Assurance: Implement and maintain quality control processes to ensure the accuracy and timely delivery of orders.
Reporting: Generate and analyze reports on order processing metrics and identify areas for improvement.
Issue Resolution: Address and resolve any order-related issues, complaints, or delays promptly to ensure customer satisfaction.
Handles DEFOA Claims: Process and manage claims for products that are dead/damaged/missing on arrival, ensuring quick resolutions to maintain customer satisfaction.
Manages Order Returns: Oversee the order return process, ensuring efficient and accurate handling of returned products.
Continuous Improvement: Identify opportunities for process enhancements and implement solutions to improve efficiency and effectiveness.
Requirements:
Education: Bachelor’s degree in business, Operations Management, or a related field.
Experience:
Minimum of 8 years’ experience in order management or a related role.
Experience in SAP: Proficiency with SAP is a must-have.
Skills:
Proficiency in order management software and ERP systems.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Effective communication skills, both written and verbal.
Ability to work under pressure and meet tight deadlines.
Customer-focused with a commitment to providing high-quality service.
Preferred Qualifications:
Project Management: Experience in project management is good to have.
Experience in handling a high volume of orders in a fast-paced environment.
Knowledge of inventory control methods and practices.
Ability to work independently and as part of a team.
Working Conditions:
Standard office environment with occasional need to visit warehouses.
May require evening or weekend work based on business needs.
Competencies:
Attention to Detail: Ensures that data is accurate, and work is thorough.
Communication: Clearly conveys information and ideas through a variety of channels.
Problem Solving: Identifies and resolves problems in a timely manner.
Customer Service: Anticipates, meets, and strives to exceed customer needs.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
