Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst 1 - Hybrid (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
The role involves reviewing/authorizing end to end processing, promptly escalating incomplete or delayed requests. The analyst is responsible for reconciling account balances at agreed frequencies, investigating discrepancies and escalating unreconciled items. Role involves journals, payment instructions are reviewed and processed within set timelines. This position requires strong analytical, organization and problem-solving skills with a commitment to driving process accuracy.
Core Responsibilities:
Be an escalation contact between analysts and the business.
Oversight of the function to ensure all activities are completed within timeframe.
Assist with process reviews relating to policy changes.
Process Payment Instructions – ensuring the necessary approvals have been provided.
Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately.
Process journal entries, following the documented process.
Track and Work within the required Service Levels
Manage different work queues and assist with the production of department MIS and reporting.
Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
Delivery of a high level of customer service to internal customers
Key Deliverables:
Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
Follow through tasks and take ownership to ensure they are completed to the required standards.
Adhere to policies, standard framework decided stated by the company to meet client need.
Meeting all Control and Compliance requirements and updating procedures as required
Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing
As a successful candidate, you’d ideally have the following skills and exposure:
Experience:
Bachelor's degree with minimum 3-5 years of banking experience is preferred.
Exposure to payment operations including SWIFT, CHAPS, Faster Payment and Nostro reconciliation would be an added advantage.
Prior experience in working with processes like settlements & Treasury Ops would be an added advantage.
Skills:
·Flexible to work in UK time zone and holidays.
·Excellent communications skills, both verbal and written.
·Good Microsoft skills including Excel, Word and Outlook
·Knowledge of risk & controls to resolve first level escalated inquiries.
·Computer literate and ability to grasp several in house systems quickly.
·Demonstrates collaborative competency.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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