Operations Support

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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Function Description/ Responsibilities 

Data File Transmission Team implements / maintains the transmission of expense management data files between American Express and Corporate Clients.

The key responsibilities of this position include the following:

• Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.
• Should be fluent in English.
• Data analysis and presentation
• Report/Dashboard creation and change management
• Consulting account managers for insights and recommendations
• Other Departmental and administrative work
• Hours of Operations – ability to work in flexible shifts In a 24 Hour environment

Purpose of the Role

Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.

Critical Factors to Success

• Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.
• Prior experience in MS Office (Power Point, Excel, Access) and SQL.
• Data Interpretation, visualization and reporting
• Stakeholder / Client Management
• Excellent communication skills both verbal and written