Operations Specialist I

Department – CCI Cloud Platform APAC

Are you an expert in managing Azure DevOps and GitHub platforms? Do you thrive in a collaborative and global environment? Join our dedicated DevOps Platform support team in Bangalore as a Cloud Operations Specialist and play a key role in managing our Azure DevOps and GitHub Platforms. Read more and apply today for a life-changing career. Apply Now!

The position
As a Cloud Operations Specialist at Novo Nordisk, you will:

• Oversee and administer Azure DevOps (ADO) and GitHub platforms, ensuring compliance for GxP use. Handle ServiceNow ticket requests, including project configuration, onboarding to projects in Azure DevOps, and managing test-related queries, code/pipeline issues, performance issues, and board & dashboard queries.
• Enhance and develop automated tools to manage the DevOps and GitHub platforms, ensuring compliance with GxP standards.
• Collaborate with cross-functional teams to develop automated regression tests. Utilize Python, TypeScript, and Power Automate to enhance automation processes. Facilitate integration between ServiceNow API and Azure DevOps and GitHub.
• Implement and maintain GitOps principles within our infrastructure to ensure declarative expression of the desired state for system management.
• Provide rotational 24/7 on-call support for major and critical incidents and work in rotational shifts covering the EMEA time zone. Manage change requests, oversee access management and license control, and perform year-end maintenance tasks such as user access review and system log monitoring.
• Conduct release activities, including creating change requests in ServiceNow, updating IT risk assessments, configuration specifications, user guides, and standard operating procedures (O&M SoP), as well as designing and executing test cases.
• Apply a strong compliance background, particularly within a Pharma company, including requirement gathering and test case execution.

You will also be responsible for efficient Stakeholder & Vendor management ensuring an effective vendor management by contracting services from vendors and platform owners as needed.  You will be coordinating and negotiating with vendors in timely resolution of incidents and problems. 

Qualifications
We are looking for a candidate with the following qualifications:

• Bachelor’s or master’s degree in engineering, computer science, or a related field.
• 8+ years of overall experience in the IT industry with at least 3 years of relevant experience in supporting and managing Azure DevOps (ADO) and GitHub platforms.
• Experience in administrating both Azure DevOps and GitHub platforms.
• Knowledge of implementing and managing GxP process templates for GxP use within both Azure DevOps and GitHub platforms.
• Familiarity with GitOps principles and practices for managing infrastructure and application deployment.
• Proven experience in Azure DevOps and GitHub platform administration.
• Strong understanding of declarative system management and version control.
• Experience in configuring and maintaining CI/CD pipelines within Azure DevOps.
• Experience with ServiceNow and expertise in integrating ServiceNow API with Azure DevOps and GitHub.
• Experience with Jfrog Artifactory. Knowledge of Microsoft Azure DevOps (ADO) extensions like Modern Requirements, @Scale.
• Knowledge of working with SAFe Agile principles.
• Solid compliance background in Pharma with expertise in requirement gathering and test execution aligned with GAMP 5 V model standards.
• Good experience in change management, configuration management, and release management.
• Demonstrate a good understanding of ITIL.
• Good experience in stakeholder management and vendor management.
• Excellent communication skills.

About the department
The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) – a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 180+ people in 10+ Product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI we are globally responsible for all Novo Nordisk Cloud (Private and Public), and Corporate Infrastructure (Network and Connectivity) Services.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
 
Deadline
5th March 2025

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.