Operations Production Specialist

Job Responsibilities

• Assign listening credit to diary entries not automatically credited by the system
• Understand and interpret a complex set of business rules and procedures to appropriately assign credit
• Utilize Radio Station Information (RSI) and/or other data tables to assign entry credit.
• Review diarykeeper entries and/or diary images to assign appropriate and consistent credit within a sampling unit for a survey and phase.
• Input information into the Diary Processing & Crediting (DPC) application
• Manage assigned workload and adapt to reprioritization as necessary
• Adhere to quality and productivity goals
• Maintain files and reports
• Adhere to policy guidelines to determine acceptability of data conditions present in inputs and outputs of production system/process.
• Understand the crediting process and workflow
• Assist with special projects as needed to meet critical operations and/or client concerns.

Position Requirements

• High School degree required.
• 3 years experience in a production or related environment
• Proficient in a Windows based environment
• Proficient in Microsoft Office, the Google Suite of tools, and internet research including use of various search engines
• Exhibits excellent analytical, research, and decision making skills
• Ability to track complex processes that are in various stages of production
• Ability to work in a fast-paced production environment and meet tight delivery deadlines, while maintaining a high quality level
• Excellent verbal and written communication skills
• Ability to communicate, interact, and work in a team environment
• Must have a stable internet connection and ability to work from home in a quiet setting