Operations Manager - India

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Operations Manager for LBS India is responsible for Order to Cash and Service Operations in India and SAARC region.  The person will also be responsible for order fulfillment, shipping and ensuring on time delivery for parts and services to our customers in coordination with the APAC functions.

This position is part of the LBS India Commercial team located in Mumbai and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. 

You will be a part of the Operations APAC team and India Leadership Team and reporting to Operations Director in APAC responsible for Order to Cash including after Sales Ops support, process improvement, compliance, revenue fulfillment, inventory management and logistics & warehousing management. If you thrive in a fast-paced environment to delight our customers in the market with this role and want to work to build a world-class supply chain management organization

In this role, you will have the opportunity to:

• To lead the LBS India operations organization, including executing the processes and make improvements to it, onboarding and development of the team.
• To strengthen Operations structure of LBS to aim at increased profitability by enhanced productivity and optimized cost expenditure.
• To work cross functional with other related functions including sales/marketing, finance, RAQA and service to drive company growth.
• To manage and maintain SLA relationship to effectively execute operational support in all operations related activities.
• To manage team members most effectively in considering Development and DE&I through situational leadership.
• SAP and MS Navision
• Understanding of Revenue Recognition Policy adapted via GAAP or IFRS
• Experience in handling Letter of Credit and knowledge of import/export controls, inventory control and forecasting for demand (instruments and consumables)
• Competent with MS applications (PowerPoint, Excel, Word, Visio, SharePoint at a minimum),
• Logistics and Warehousing (FTWZ and non FTWZ)
• Understanding of basic regulatory requirements of importation of medical devices especially on process of Bill of Entry, basic local tax/GST understanding and INR & foreign currency transactions
• Understanding of basic contracts such as Distributor Agreements, Manufacturer Authorization Letter, Quality Certificate, COO etc
• Experience in managing full Order to Cash Fulfillment process including the post warranty Service Operations support, managing of Call Centre and Channel Partner management.

It would be a plus if you also possess previous experience in:

• Power BI
• Lean trained
• SFDC
• Business Warehouse (BW)

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.