Operations Manager

Job Title: Operations Manager - KYC, VP

Location: Mumbai, India

Role Description

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes:

• Identifying and prioritizing process, system and service improvement opportunities and creating plans for implementation
• Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business
• Supporting bank strategy, proactively identifying and managing areas of risk
• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions Communicating changes to operational requirements and their impact on relevant processes and controls

What we’ll offer you

Please be aware there are regional differences to DB benefits and you will need to check the correct package per advert. 

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Responsible for driving client lifecycle management including new client adoption, periodic review and account maintenance for India branch clients and ensuring completion deadlines are met in line with global and local commitments.
• Act as a single point of contact for business for all their on-boarding, review and account maintenance requirements for their clients.  
• Being solution oriented and suggesting proactive ways to address business and client issues relating to KYC and account maintenance.
• Understand details of business and products.
• Ensure strong progress cadence is maintained through appropriate pipeline management, governance and tracking and coordination across all groups involved.
• Ensure strong collaboration with regional teams in terms of overall approach and review completions.
• Establish glidepaths by business for progress tracking and ensure continued adherence on a week by week basis.
• Manage overall workload across various facets of activities while ensuring continued progress.
• Ensure right levels of KYC due diligence are applied and KYC file quality based on policy adherence is maintained for files progressed.
• Ensure right levels of controls and governance are established and regularly monitored around related processes such as pipeline management and progress tracking to ensure the efforts are audit proof.
• Partner with AFC teams to address and streamline any interpretation issues around policy compliance and ensure as part of end to end process, progress is maintained appropriate at AFC end as well.
• Engage actively with business and outreach teams to ensure overall end to end progression is as per plan, and identify proactively identify opportunities for improvements and/or hotspots for drilldown and resolution.
• Partner with other groups within CLM around offboarding/EDR to ensure inter-dependencies are well understood and tracked and addressed in a timely manner.
• Initiate and chair meetings with all groups including AFC/Business/Country Management to drive end to end governance and progress. 
• Act as the highest point of escalation for matters pertaining to client onboarding/review/maintenance processes and drive issue resolution.
• Act as client partner in having regular feedback sessions with all key business stakeholders around progress.
• Ensure appropriate performance management and career development for direct team members to have an overall high performing team.
• Work with SME and standards teams as needed to address knowledge gaps around process and identify areas for further development around training content / policy clarifications / DTP guidance.
• Establish a broader understanding of client onboarding/review functions in DB context including tax and reg implication as well as associated client data maintenance aspects aside from KYC compliance.
• Establish an understanding of existing KYC Operations platforms/ tools and identify areas for improvement and contribute to target state TLM platform/process definition journey.

Your skills and experience

• 15+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc
• Understanding  of Control, Compliance, Investigation/chasing functions in banks
• Familiarity  AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID)
• Ability to interpret  regulatory guidelines and assessing risk scores and entity types
• Ability to interpreting alerts
• Ability to identifying trends and inconsistencies
• Understanding of end to end KYC process

How we’ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.