Operations Executive

Job descriptionKey Responsibilities: Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly. Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols. Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines. Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs). Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly. Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them. Budget Management: Create and manage the organization’s fiscal operating and capital budget while monitoring expenses. Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.