Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What Does Success Look Like? We are seeking an experienced Network Operations Engineer to ensure the stability, reliability, and efficiency of our infrastructure. Your role will focus on:
Performance monitoring to proactively identify and resolve system issues.
Incident management and real-time troubleshooting to minimize downtime.
Automation and deployment management for seamless software releases.
Collaboration with cross-functional teams to optimize system performance.
Your expertise in monitoring, analyzing, and optimizing system performance will directly enhance business continuity and customer experience.
Performance Monitoring
Continuously monitor infrastructure health for high-traffic, business-critical applications using PagerDuty, InfluxDB, and Graylog.
Develop proactive monitoring strategies to identify potential issues before they impact system uptime.
Respond to alerts promptly, ensuring minimal disruption to clients and partners.
Incident Management & First Line of Defense
Lead real-time troubleshooting of system issues and infrastructure changes.
Act as an escalation point for junior engineers, providing guidance on complex technical problems.
Work closely with DevOps and cloud teams to prevent recurring issues.
Collaboration & Cross-Team Coordination
Partner with QA, Development, and DevOps teams to facilitate seamless deployments and updates.
Establish best practices for communication and issue resolution across teams.
Act as a liaison between NOC and engineering teams to drive operational efficiency.
Software Deployment & Change Management
Oversee and execute deployments, patches, and major software releases.
Implement and maintain CI/CD pipelines using Jenkins and other DevOps tools to improve automation.
Downtime Minimization & System Resilience
Implement strategies to reduce downtime and enhance system resilience.
Conduct Root Cause Analysis (RCA) to address recurring infrastructure issues.
Improve early detection mechanisms for potential failures and ensure proactive resolution.
Communication & Escalation Handling
Maintain structured communication with internal teams to ensure smooth incident resolution.
Document troubleshooting steps, resolutions, and best practices for knowledge sharing.
Manage escalations effectively, ensuring timely updates to stakeholders.
Proactive Monitoring & Technical Expertise
Continuously monitor systems and address performance bottlenecks.
Troubleshoot Linux-based environments and cloud infrastructure issues in AWS, Azure, and GCP.
Ensure operational continuity and safeguard critical systems for global clients.
Continuous Improvement & Knowledge Sharing
Mentor and train junior NOC engineers, fostering knowledge-sharing and skill development.
Contribute to the development and refinement of Standard Operating Procedures (SOPs).
Explore new automation tools and propose innovative solutions to improve efficiency.
2-4 years of experience in NOC, system administration, or cloud operations.
Hands-on experience with monitoring tools like Grafana, Graylog, and PagerDuty (preferred but optional).
Strong understanding of CI/CD pipelines, cloud infrastructure, and automation workflows.
Excellent problem-solving skills and ability to work in a fast-paced, high-pressure environment.
Experience in incident response, troubleshooting, and root cause analysis is a plus.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.