Operations Engineer

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Amazon.com. Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earth's most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.
We are looking for Operations Engineers to join our Managed Services team based in Bangalore. This is an opportunity to join a world class team that is at the forefront of enhancing customer’s cloud support experience.
*AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in India Night Shift Hours*
Key job responsibilities
As a member of Managed Service team, you will be working with our amazing Operation Engineers, Lead Engineers and other supporting roles to dive in and tackle the hardest technical challenges, who excels working in an agile environment while collaborating with some of the diverse people in the industry, who gets excited about owning critical infrastructure services that serve global customers every second of the day! Every day will bring new and exciting challenges on the job while you:
* Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
* Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Work on critical, highly complex customer problems that will span multiple AWS services.
* Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
* Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Learn and leverage groundbreaking technologies.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Bachelor’s degree OR equivalent experience in a technical position
- 3+ years of experience in a technical position.
- Experience in Systems administration (Linux or Windows) with Networking troubleshooting skills.
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
- Experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.
- Experience with SSM to manage resource health, automate deployment and maintenance of Linux and Windows servers.
- Devops, programming/scripting with Ruby, Bash and PowerShell. Other languages a bonus.
- Experience managing full 3 tier application stacks from the OS up through custom applications
- Experience in Database administration.
- Excellent written and oral communication skills
- Any AWS certification
- Ready to work in India night shift.