Operations Buyer

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As an Operations Buyer, prime responsibility is to procure basic goods and services, obtain quotation, vendor on-boarding and management, end to end procurement operations, contracting knowledge a must have to evaluate risks and adhere to Client requirements. Support the Lead & Manage Helpdesk and Operations Team and be responsible for the delivery of Procurement Services. He/ She will be responsible for client satisfaction and meeting SLA commitments between the Client and IBM.

Your responsibilities include but are not limited to:

• Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.
• Review requisition requirements
• Recognize Non-Catalog Purchases that should be directed to a Catalog Solution
• Work efficiently with requester/client for additional information or any questions
• Determine Source from Sourcing provided Master File
• Negotiate cost savings and terms when applicable (non-contracted sources)
• Understand relationships between contracts and can decipher details from contracts.
• Procurement of low dollar purchases services (including source identification as needed)
• Price and delivery Confirmation
• PO Order receipt Confirmation
• Working knowledge of ERP Tools supporting Procurement
• Knowledge of all client’s specific processes and procedures
• Complete Customer requests for set up of new suppliers including providing applicable information – Fully responsible for managing Helpdesk and Procurement operations of client account
• Directing and coaching the team of Focal, Buyers & Agents on a regular basis towards meeting customer expectations
• Ensure Customer and Stakeholders Satisfaction
• Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
• Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
• Discharges basic management responsibilities common to all IBM managers including Performance Appraisals and Career Development Processes
• Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
• Understand client expectations and requirements and act as a communication channel between the center and the global teams.
• Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
• Execute operational plan to ensure all engagement SLAs are consistently met
• Formulate strategies and execute plans to move up the value chain
• Contribute to engagement profitability through efficient management of resource and expense
• Ensure audit readiness of all purchasing documents.
• Assume additional responsibilities as assigned by reporting manager.
• Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager
• Maintain all relevant supplier documentation
• Proficient with reporting/MS Excel to be able to maintain account specific reports and team trackers.
• Ensure Audit readiness of all purchasing documents
• Work with Stakeholders and Management efficiently
• Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (5.30 PM to 2.30 AM IST) – only one way cab will be provided for log out.

Required Technical and Professional Expertise

• Minimum 2-5 years of experience in Procurement domain
• Experience in performing duties as Operations Buyer for Global Organizations
• The operations buyers will perform activities to Client preferred and IBM sourced vendors
• Good Communication skills
• Contracting knowledge will be a good to have additional skill set
• Comprehensive commercial procurement and client facing or consulting experience
• Virtual client facing skills
• Proficient in Microsoft Office Suite
• Skills required – Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multitask, Client facing skills, strong organization skills, attention to detail, good presentation skills & procurement background.

Preferred Technical and Professional Expertise

• None