Operations Automation Senior Associate

You are a strategic thinker passionate about driving solutions. You have found the right team

As a Business Associate within our team, you will bring structure and discipline to each initiative by utilizing standard project deliverables and frameworks. Your responsibilities will include establishing project scope and conducting detailed business impact analyses to support management decisions. You will also define roles and responsibilities, document requirements, and address resource and scheduling conflicts. Additionally, you will escalate and resolve issues, manage changes to project scope, document and complete testing requirements, and create and manage implementation plans. You will lead or participate in meetings at both the operational and project levels, providing continuous feedback on project status and issues. As the overall escalation point, you will ensure that projects remain aligned with original expectations.

Job Responsibilities:

• Document business requirements, detail issues and risks, and draft business processes and data flows.
• Collect, synthesize, and translate data into actionable solutions.
• Identify gaps between requirements and current procedures/controls, and drive resolution of mitigating controls.
• Collaborate with business partners to design and implement process enhancements and new toolsets.
• Engage in process re-engineering to improve existing processes and business applications.
• Develop and implement solutions to strengthen business models, enhance client experience, and improve efficiency and controls.
• Define user acceptance test plans and test cases, and coordinate and execute testing.
• Interpret, assess, and communicate test results to enable signoff on deliverables.
• Provide implementation support, including testing and process change management, ensuring compliance with Oversight and Control requirements.
• Work independently with minimal direction, keeping management informed and escalating issues as needed.

Required qualifications, capabilities and skills: 

• Possess at least 5+ years of experience.
• Hold a Bachelor’s degree or higher.
• Demonstrate excellent communication and presentation skills across various stakeholders and senior management.
• Have advanced experience with AWS, Python, Statistics, and Machine Learning.
• Exhibit excellent analytical and logical thinking to understand and analyze complex business processes.
• Show strong organizational and prioritization skills, attention to detail, and strong interpersonal skills.
• Analyze and resolve project-related issues, following through with set objectives.
• Engage with different stakeholder groups to elicit business requirements, procedures, and processes.
• Thrive in a high-paced environment, demonstrating flexibility, meeting tight deadlines, and organizing and prioritizing work effectively.
• Be a team player who shows commitment and dedication while maintaining a positive attitude and high performance on high-profile, time-sensitive initiatives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.