Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.
Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.
At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape. We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.
Job Title: Operations Analyst II - CAS
SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, risk and technology, and employs more than 800 employees and will be rapidly expanding. Learn more at https://svb.wd5.myworkdayjobs.com/svbankindia.
Job location – Bangalore
About the Job:
Essential Functions
Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.
Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
Knowledge
Excellent oral and written communication skills
Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
Providing operational support to clients & business partners consistent with bank policy & procedures
Good understanding of the standard AML/KYC practices followed globally
Solid understanding of Bank products, regulations, department processes & procedures
Skills
Thoroughly understand & exhibit intelligent use of various system tools and procedures.
Proactively highlight threats & compliance issues to the management in a timely manner.
Successfully meet tight SLAs as required by the operational management requirements.
Provide operational support to clients & business partners consistent with bank’s policies & procedures.
Competencies
Work with willingness to learn, adapt & show flexibility with support hours & coverage.
Detail-oriented with a keen eye for accurate quality of work.
Education and Experience
Equal Employment Opportunity
SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.