Operational Risk Officer - C13 - PUNE

Operational Risk Management (ORM) is seeking to hire an Operational Risk Officer to support its growing footprint. You will work within ORM’s Processing Risk and Operational Coverage Team, partnering with the Securities Services business. The Operational Risk Officer will provide hands-on support to Business Units, ensuring that key operational risks are identified, managed, and monitored effectively. You will have the opportunity to recommend and facilitate continuous improvement within processes and controls, promoting operational risk awareness and contributing to a positive organizational culture. As a subject matter, you will provide qualified advice & support to Business Partners on a broad range of risk matters, investigate Operational Risk Events, test the effectiveness of controls, and promote good compliance with key policies & procedures. The ideal candidate must be able to evidence advanced communication and influencing behaviours.

Responsibilities:

• Build and maintain effective relationships with Business Partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges.
• Embrace a level of professional scepticism, naturally seeking to remain objective & validate answers provided before making key decisions.
• Identification of remediation plans and future prevention strategies, adhering to, and promoting good compliance with, Issue and CAP policy
• Capacity to overcome obstacles, demonstrating resiliency, effective mediation skills. Keep up to date with both business and regulatory changes, escalating where necessary. Comfortable to share ideas and look for improvements, promoting best practice across the team.
• Brings independent oversight and risk management expertise to supported Operational partners.
• Partnership with stakeholders across 3 lines of defence (e.g., ORM Regional / Country and/or specialist coverage, Audit, Compliance, Operations etc). 
• Meet with business management leadership on a regular basis and build stature and strong relationships to be a valued and respected partner.
• Monitor metrics and key risk indicators, analyze, monitor emerging trends. Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss, and helps ensure compliance with corporate policies, procedures, laws, and regulatory requirements.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

Job Description

Securities Services activity Governance and oversight may include (not limited to): Securities Services,  Securities Services Operations, with specific focus on deep dive reviews (full scope and targeted) across all products and services offered.

Serves as a Securities Services oversight function working with the In-Business Operational Risk and Independent Risk Teams

Oversee the suite of Securities Services Key Risk Indicators (KRIs) used to measure business performance against risk appetite tolerances

Ensures Operation Risk Policy implementation and exception approvals

Informs Operational Risk Council on Sub-Segment Level OR related matters Attends in Business Risk Committees and forums as a strong, independent challenger

Catalyst for Securities Services change initiatives covering change management and end-user computing reduction

Exports best practices and common risk, controls, and corrective actions through Framework Papers

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

Relevant experience of Risk and Control oversight

Prior Securities services experience strongly desired

Prior Operational Risk, Audit or 1st line Operations experience beneficial.

Understanding of Operational Risk Management framework tools including Control Assessments, Scenario Analysis, Event Reviews etc.

Knows how the business works in context of the Securities Services – aware of current and future strategies, tactics, trends, policies, and practices

Robust understanding of the construction of an effective control environment.

Superior communication (verbal and written), facilitation and consensus-building skills. Ability to effectively communicate with senior Securities Services leadership.

Demonstrated relationship-building skills, with a superior ability to make things happen using positive influence

Strong problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces

Process design and analysis skills

Education:

Bachelors/University degree

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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