Job Description
Who we are looking for
A Business Risk Management professional to become an Incident and Issue Management SME and drive the Incident/Issue Management discipline within Global Delivery and Investment Services Business Risk Organization. Ideally, we are looking for a candidate with risk management experience, ability to effectively challenge Business in the Financial industry and have senior stakeholders management skills. Additional knowledge of business operations is a plus.
Why this role is important to us:
GS/IS BRM Incident/Issue Management is a global Business Risk discipline that focuses on managing and ensuring remediation of Issues for Business teams. This includes driving Business to identify, escalate and remediate known control gaps in collaboration with ERM, Compliance and Audit, if required.
What you will be responsible for:
- Implement Incident/Issue Management Framework across Global Delivery and Investment Services
- Operational Risk Incident review and analysis which would include root cause analysis and monitoring of remedial action plans
- Query Management and Business support on Incident management and reporting
- Ensure quality data for periodic status reviews of open Issues and Incidents
- Coordinate with inter-connected risk initiatives
- Carry out other ad-hoc activities related to Incident and Issue management pertaining to quality assurance and reporting
- Continuously develop deep knowledge of core products, process, financial markets, technology, regulatory obligations and operating model changes; understand impact to your role and responsibilities
- Engage with other regional BRM Incident Management teams to promote a standard approach on incident management
- Establish positive relationships with key functional teams and leaders within first line of defense business lines. Develop same with Operational Risk, Compliance, and Internal Audit.
- Instill confidence by demonstrating credibility and expertise on control issues
Skills we value:
- Critical thinker with the ability to solve for complex problems
- Dive into detail and ensure plans are deliverable and sustainable
- Understanding of Operations in the Financial Industry
- Excellent communication skills, verbal and written
- Organization in a fast-paced working environment
- Strong time management skills; Deadline and detail oriented
Education & Preferred Qualifications
- Graduate degree in Business, Accounting, Risk Management or equivalent experience preferred
- 4-5 years of experience in Risk Management and Governance space and/ or Operations
- Proficient in MS office suite
Additional requirements
- Knowledge of Archer platforms (ICAMS & Issues Module) is preferred but not mandatory
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