Job Description
You will be part of our Air Logistics team, adding your operational + service expertise + skills to the delivery of customer + operational excellence
Your Role Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care teams + customer expectations are well understood before commencing operations, Your Responsibilities
- You will do this by working with a variety of internal stakeholders while focusing on the following
key objectives:
To participate in customer implementation+ on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win. - To act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
- To participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.
- To initiate report automation where possible, ensuring accuracy, consistency + timeliness.
- To organize + lead customer reviews, strategically seeking management participation where needed.
Your Skills and Experiences
Graduation is mandatory
6-8 years of relevant experience
Strong operational skills + knowledge of the processes and guidelines.
Stakeholder and Customer relationship management
