Operation Specialist I

Department – Global IT Operations (GITO) GBS 

Are you passionate about IT infrastructure and security? Do you have a knack for managing large-scale IT projects and ensuring compliance with global standards? If so, we want you to join our Global IT Operations (GITO) team as an Operations Specialist I at Novo Nordisk. Read more and apply today for a life-changing career.

The position
In this role you will act as a Subject Matter Expert (SME) with colleagues in India, Denmark and US, ensuring daily operations of Backup services across all PSnet (Product Supply Network) domains globally, providing advanced troubleshooting, while focusing on agile implementation and simplifying operations.
As an Operations Specialist I at Novo Nordisk, you will have the following responsibilities: 

• The position is responsible for defining, building, and operating the Backup and Data Protection service, ensuring global technical operational support for PSnet (Product Supply IT).
• The role ensures a standardized IT infrastructure platform, fostering strong relationships with stakeholders, service owners, end users, and IT suppliers, while managing daily operations in compliance with global IT frameworks.
• Key responsibilities include managing ITIL processes (Incident, Problem, Change, Release, and Configuration), participating in audits, and ensuring compliance with security standards.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• The position supports the planning, execution, and delivery of global IT projects, ensuring effective stakeholder communication, technical deliveries, and alignment with IT infrastructure and security goals.
• Vendor management and collaboration are essential to resolve issues, improve service, and implement corrective actions, ensuring the successful execution of technical projects and operational tasks.

Qualifications
To be successful in this role, you should have:

• A Master’s degree or relevant technology experience, along with high-level technical certifications, and 10+ years of experience in IT Infrastructure Operations & Technical Services. Additionally, 5+ years of relevant technical IT infrastructure experience from an international service or consultancy firm.
• Professional-level certifications in backup or related data protection areas, along with a solid understanding and hands-on experience in backup and data protection operational support.
• Extensive knowledge and hands-on experience in trouble-shooting Backup issues in tandem with Network/Application/Windows Operating system issues.
• Work experience and strong knowledge in infrastructure qualification and compliance requirements in the pharmaceutical industry. GxP knowledge is an advantage, along with experience in supporting CFR 21 Part 11 validated systems.
• Solid understanding and hands-on experience with data restores and backup procedures across multiple platforms. Strong expertise in Physical and Virtual Desktop Infrastructure (VDI) environments, as well as with storage devices such as EMC Data Domain and EMC Isilon.
• Strong understanding of vaulting, storage unit management, and VMware query-based backups, along with a solid grasp of TCP (Transmission Control Protocol)/IP(Internet Protocol) networking, Active Directory (AD), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), Network Time Protocol (NTP),  Internet Message Access Protocol (IMAP), and Simple Network Management Protocols (SNMP).
• Self-managed with a strong personal drive and coaching skills. Demonstrates the ability to work well within a team, engaging with peers and colleagues to deliver excellent performance and results, including continuous improvement.
• Strong communication skills, with the ability to engage and communicate effectively with global stakeholders at various organizational levels. Capable of collaborating with both internal and external stakeholders at all levels.

About the department
The position is based in the part of Global IT Operations (GITO) – a department with 400+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. Our Production IT Infrastructure department is responsible for setting the direction of a global uniform IT infrastructure in Product Supply by delivering compliant operations, effective IT Security controls and best-practice infrastructure standards. 
Moreover, our department look after the definition, implementation and maintenance of Product Supply IT network infrastructure (PSnet) supporting the manufacturing equipment and applications that are used in the production process. PSnet can be seen as a large network that connects and aligns all the Novo Nordisk productions networks in a uniform and regulated approach.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!

Deadline
10 January 2025.
 

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.