Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
• The Team Leader is responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met.
• The Team Leader is expected to work effectively within the team and close with all stakeholders, to deliver best support and drive service improvements.
• The Team Leader will offer specialist advice and support on related issues, ensuring the effective management of all incidents and service requests.
• This role requires the ability to develop effective working relationships within and beyond the team, to ensure that a consistent, high-quality service is delivered by the team.
• This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of functional knowledge.
Key Responsibilities:
• Leading day to day operations.
• Leading assignments, rotation, and delegations across the team.
• Communicating changes such us new support scope, new processes and other decisions affecting/influencing standard operations.
• Sharing monthly and yearly feedback about individuals with the Manager.
• Supporting and guiding team members in their daily operations.
• Contributing to the growth of the company through a successful team.
• Contributing to a pleasant and inspiring working environment.
With minimum 10 years of adequate experience