Job Description
Main functions of job:
- Healthcare Insurance experience is mandatory
- Lead Quality Assurance Centre of Excellence, Continual improvement & Capability building for a portfolio of practices
- Develop and execute BE strategy for the portfolio aligned to business needs
- Accountable for business impact for the portfolio
- Work with Sr. Leadership on the priority projects and performance fixes Provide thought leadership on new operating models – Leverage digital capabilities to build a lean & effective quality organization. Lead complex (life cycle/ Spotlight account interventions)
- Lead Continuous Improvement/Reengineering projects, cross geo projects
- Provide solutions (people/process/tech.) and facilitate implementation for relatively complex projects
Responsibilities:
- Play a key strategic role in designing & deploying best in class framework for Business Excellence
- Lead deployment of futuristic solutions to optimize Cost of Quality & minimize risk
- Leverage CMM to enhance end to end capabilities of practices in scope
- Synchronize best practices across the portfolio
- Overall 11-15 years relevant experience, with Min. 6 years’ experience with Healthcare Insurance domain preferred;
- Min.8 years’ experience in leading mid to large size Process / Business Excellence portfolio
- Six Sigma BB / equivalent certified; Should be able to analyze data and convert into meaningful experience
- Demonstrated experience of leading projects & delivering significant benefits
- Experience in deploying large scale digital solutions such as Analytics, Automations
- Build & maintain effective partnerships with key cross functional leaders, teams & solution partners
- Information security assurance, customer data privacy & risk management related to the practice
Qualifications:
- Bachelor or Master’s degree in a technology, business or hybrid discipline
- US Healthcare Insurance industry exposure
- Excellent analytical, written and oral communication skill
- Experience in project management & reporting (including risks, Issues, action items)
- Experience in working with international clients, senior management and staffs
- Experience in RPA projects (particularly Automation Anywhere, UIPath and MS PowerApps) and data extraction tools
Must Require Skills
- Bachelor or Master’s degree in a technology, business or hybrid discipline
- Exposure to (US) Healthcare / Insurance
- Proven Business Excellence Strategy development & deployment experience
- Six Sigma GB/BB Equivalent certified, with excellent Analytics and Problem solving skills
- Demonstrated capability to leverage technology in designing solutions
- Excellent Facilitation skill, presentation & communication (both written & verbal)
- Multi Geo Stakeholders Management
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
