Onboarding Success Partner

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
Our Onboarding team is focused on delivering a signature digital experience for our new hires. Onboard Success Partner will be responsible to craft a digital signature experience that is both informative, engaging and ensures strong start at IBM. Role of onboarding is integral for preparing the new hire for their IBM career and ensure that everything is ready for their arrival at IBM on day 1. The goal is to provide candidates with an impactful digital experience from offer acceptance onwards. Our Onboard success partners play an important part to improve the onboarding experience and build a feeling of personalized support as they guide candidates through the onboarding process in an efficient and timely manner. This role will be reporting to the Regional Onboarding Leader and will be part of IBM’s Global Onboarding team.

What you’ll do:
The role requires one to be a detail-oriented,digital first mindset and get-things-done with speed and agility. It requires someone who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization.

• Lead and run all day-to-day operations for Onboarding delivery
• First point of contact for new employee and hiring manager from offer accept through onboarding
• Coordinating requests and delivery of all provisioning items by new hire’s start date
• Responsible for appropriate follow-up of each required element in the onboarding process within time frames established.
• Handle communications and inquiries from new hires
• Audit and review all new hire documents as per the statutory and company requirements both online on tool and hard copy
• Ensure employee data collected at onboarding stage reaches HR system(s) in a timely manner
• Create the New Hire record on tool.

How we’ll help you grow:

• You’ll have access to all the required training courses you would need to be successful in your role. You have the opportunity to work with team across the globe giving you the opportunity to collaborate and learn.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required Technical and Professional Expertise

• Ideally 1-2 years previous working experience, ideally in an international company
• Good verbal and written language skills. Proficiency in English
• Microsoft Office (Word, Excel, PowerPoint, Access and Excel experience in pivot tables, VLOOKUP) and any other digital skills like video creation, project management skills etc.
• Orientation on detail & Precision
• Advance Excel skills and reporting skills
• Ability to automate tasks.

Preferred Technical and Professional Expertise

• None