Oliver Wyman is now looking for a Performance Maangement Lead for the IMEA region! This role can be based in our Gurugram or Mumbai office.
Job Overview
We are looking for an exceptional individual to join the Performance Management Team for the India, Middle East, and Africa (IMEA) region. This is a highly demanding position in a fast-paced, professional services environment. The Performance Management Lead will be responsible to support and coordinate all performance management activities in IMEA for all client facing staff (Core Consulting Group (CCG), Affiliated Consulting Group (ACG), Specialists, Interns and Analysts). The Performance Management Lead will head the IMEA Performance Management Team and will work in close cooperation and collaboration with the IMEA Talent Management team and the IMEA Head of Talent Management.
This role is integral to the smooth running of the business.
Key Responsibilities
Performance Management
Supports in the definition and implementation of Oliver Wyman’s new performance management system (ADVANCE)
Monitors throughout the year the trajectory of consultants, proactively identifying regressions or stalling in performance , anticipating performance concerns and suggesting appropriate measures
Oversees and drives the project review process end-to-end
Teams and collaborates with Talent Managers (ACG, CCG, Specialists /other geographies) to keep track of consultants’ staffing to raise Project Reviews
Ensures timely project review submission and actions escalations
Drives quality assurance (QA) of project review write-ups, ensuring reviews are consistent with the relevant competency frameworks
Ensures project review delivery sessions between review writer and reviewee have taken place, and escalates any concerns to the respective Talent Manager
Consolidates key insights from project reviews into individual consultant tracker and raises any performance concerns to Talent Managers
Consolidates feedback provided for Business Development (BD) support
Oversees and drives all performance improvement processes (PIPs, TDPs)
Identifies performance cases, working closely with Talent Managers
Prepares all materials required for any performance conversations within the PIP/TDP processes, coordinating with stakeholders to receive the relevant inputs
Supports throughout the process documenting files, gathering notes, etc.
Participates in the performance review meetings and communicates the outcome to the consultant
Works closely with HC Operations on documentation and processes for each respective jurisdiction
Leads the preparation of Mid-Year and Year-end Performance review process, supporting logistics and document preparation in close cooperation with respective Talent Managers
Identifies consultant learning needs based on performance outcomes (including coaching), coordinates with Learning and Development (L&D) on necessary logistics and consolidates feedback from consultants on training effectiveness
Supports on identifying consultants requiring training for project review writing, career review writing, self-evaluation trainings etc.
Reporting
Leads on retrieving relevant reports (project reviews, performance flags, etc.) by using OW’s systems on Performance Management and other tools such as Tableau, Excel.
Maintains a tracker for all performance cases and works with the Talent Managers to ensure that progress on all performance cases is updated in master sheet
Supports pyramid planning/capacity planning and reporting in different cuts for different stakeholders (e.g. monthly industry lead meetings)
Analyzes data and highlights trends across ranks and industries/capabilities where utilization is low
Prepares dashboards – identify, analyze, and interpret patterns and trends in consultant’s performance so to ensure gaps in skillset is highlighted in a timely manner to the relevant stakeholders
Experience Required
Ideal candidates will have a master’s degree and 5+ years of relevant professional experience in Talent Management and working in a fast-paced and dynamic client services business environment, ideally from a Management Consulting or Big 4 Consulting firm
Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy
Proven ability to foster relationships at all levels of the organization
Skills and Attributes
Excellent written and verbal communication skills in English
Very strong Microsoft Excel (analytical) skills to generate insights from large Strong proficiency in PowerPoint
Applying an analytical mindset to propose data driven solutions
Ability to work with limited supervision
Highly organized, detail-oriented, and process-minded
Ability to multitask and operate effectively in a fast-paced dynamic environment
Ability to work collaboratively in a global team in a multicultural environment
Positive, proactive and a problem solver
Professional, tactful, and able to engage with colleagues at all levels in the firm
Keen to work in a fast-paced, dynamic client-services environment
Technical Skills
Strong Word, Excel, and Outlook skills.
Fluent in English (written and verbal)
Experience working with a resource management system highly desirable
Proficient with data analysis and reporting
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.