Job Description
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Perform reviews on the entitlements and manage access details. We are dedicated to providing quality service and deliverables; and achieving stronger controls by following and adhering to information security laws, regulations, policies, and standards. We strive to standardize and optimize business processes with regard to risk reduction and expense management. Provide services on application Access ID Creations, Modifications, Revocations and TerminationsKnowledge/Experience: Experience in handling Internal/External clients. Ability to deal demanding client expectationsMust be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issuesMust have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks sufferAbility to work independently within a team environmentExposure to Access Administration, Information Security, Risk and Control would be an added advantageHands on experience in using Microsoft Office ToolsEducation:Bachelor’s/University degree or equivalent experienceSkills & Competencies:Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them An open and participatory style that encourages creativity, cooperation and sharing of information across different teams Flexibility and adaptability to a fast-paced working environment Should be flexible with work shifts and be ready to work in different shifts with short noticeAdditional Job descriptionShift TimingCandidate should be willing to work in 24*7 shifts including late night shift start timingsShould be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)Weekend working may be BAU as per business requirement------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
