Officer

Responsibilities:

• Provide first level contact and communicate resolutions to employee queries / issues through Telephone, Tickets, Email support channels.
• Properly escalate unresolved questions to the next level of support
• Track٫ route and redirect problems to correct resources
• Update employee data and generate activity reports
• Walk employees through problem-solving process
• Provide inputs to review and update the policy, process documents
• Follow up with clients٫ provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed employees’ expectations
• Ensure proper recording٫ documentation٫ and closure of issues
• Recommended procedure modifications or improvements as needed
• Preserve and grow your knowledge of help desk systems٫ products٫ and services

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.

By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.