QUALIFICATIONS
- A bachelor's degree is preferred
- 5+ years of experience in the field of administration or the hotel industry (preferred), managed external worker / third party resources. ideally in a professional services environment
- Proficiency in MS Office Suite, and familiarity with tools like Qualtrics, Tableau, and Miro is beneficial and local language will be added advantage
- Must exhibit a proactive attitude, adaptability, and creativity in problem-solving
- Excellent written and oral communication skills
- Strong independent work capability, minimal supervision required, resourceful with a strong desire to learn and advance
- Effective vendor and supplier management
- Ability to lead and supervise team
WHO YOU'LL WORK WITH
You will work in the Bengaluru - Brigade Center (BEBR) office as a part of the McKinsey Global Capabilities & Services (MGCS) Office Services Team. You will need to work in collaboration with other McKinsey centers' office services team members both within India and globally as needed.
You will be a part of the office services team in MGCS, responsible for leading a external workers. In your role, you will manage cafeteria and pantry services, housekeeping, upkeep of the office, physical security services, safety and security of colleagues, BCP, internal and external events, vendor management, compliance, property management coordination, etc.
WHAT YOU'LL DO
In this dynamic role, you will oversee a wide range of office services to ensure the optimal functioning of our Bengaluru Center office.
Your key responsibilities will include managing housekeeping, maintaining physical spaces, and overseeing cafeteria and security services to ensure workplace health and safety. You will be responsible for organizing and executing both internal and external events, supervising contractors and vendors, and performing quality inspections. Additionally, you will handle invoice management, budgeting, inventory, visitor management, and vendor management, ensuring compliance with administrative requirements such as purchase orders, as well as maintaining relevant records and documents.
As a member of the MGCS, Office Services Team, you will collaborate closely with team members across various McKinsey centers in India. This role demands hands-on experience in administration and the ability to interact effectively with internal and external stakeholders, including leaders, vendors, hotels, and event management vendors. You will lead and manage external workers to ensure the smooth operation of all office services, including business continuity planning (BCP) and property management coordination.
Your role will also involve managing outsourced facilities management, ensuring appropriate contracts and compliance measures are in place for cafeteria and security services. By employing data-driven strategies, monitoring costs, and implementing continuous process improvements and technological solutions, you will enhance service delivery. You will coordinate office moves and act as a liaison with building management for facilities-related matters. Additionally, you will serve as a role model and liaison for colleagues across service lines and support functions, collaborating with peers in other locations to adopt best practices and innovative solutions, and providing direct assistance and back-up support as needed.
