Office 365 Administrator-L2

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
An Office 365 Administrator is responsible for managing and supporting the Microsoft Office 365 suite of applications within an organization. This role ensures the smooth operation of various Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and more.
Key Responsibilities:

• Install, configure, and maintain Office 365 services and applications.
• Implement and manage user accounts, permissions, and licenses.
• Set up and administer Office 365 groups, distribution lists, and security policies.
• Provide technical support to end-users for Office 365 applications.
• Diagnose and resolve issues related to Office 365 services, including connectivity, performance, and security.
• Monitor system health and performance to identify and address potential problems.
• Implement and maintain security measures to protect Office 365 data and systems.
• Ensure compliance with relevant industry regulations and standards.
• Manage data backup and recovery processes.
• Plan and execute migrations to Office 365 from on-premises systems.
• Integrate Office 365 with other enterprise applications and systems.
• Develop and deliver training materials and sessions on Office 365 applications.
• Create and maintain documentation for Office 365 configurations and procedures.
• Stay up-to-date with the latest Office 365 features and updates.
• Evaluate and implement new Office 365 services as needed.

Required Technical and Professional Expertise

• Strong understanding of Microsoft Office 365 services and applications.
• Ability to work independently and as part of a team.
• Experience with Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 components.
• Proficiency in troubleshooting and problem-solving techniques.
• Knowledge of network infrastructure, security best practices, and compliance regulations.
• Excellent communication and interpersonal skills.

Preferred Technical and Professional Expertise

• Certifications in Microsoft Office 365 Administration or related fields.
• Experience with scripting languages (e.g., PowerShell).
• Knowledge of cloud computing and virtualization technologies