New Account Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this team?

Global New Accounts:

We at GNA are responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasks.

• Inbound & Outbound calls to existing and new card members
• Timely And Error Free Processing of Card Applications.
• Provide excellent service to Uk card applicants/Card Members
• Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
• Ability to connect with customer’s and willingness to go beyond the call of duty.
• Ability to Demonstrate exceptional customer service etiquettes.
• Understand the bank environment and confidentiality of customer data.
• Assist Audit, Internal and Compliance Functions at times Of Audits to Ensure All Control Issues Are Identified and Addressed.
• Acts as a brand ambassador for the company
• Support All Other Day-To-Day New A/C Processes and All New Initiatives
• Shift Timings – 24*7    

Minimum Qualifications

• Should be a Graduate in any field
• Minimum 1 Year of Experience in international contact center domain
• Proven ability to craft and implement effective communications plans serving a broad audience
• Ability to navigate multiple systems and digital tools to service our customers

Preferred Qualifications

• Excellent Communication skills
• Good Analytical Skills with Eye for Details.
• Good Interpersonal Skills.
• Basic Computer skills mandatory
• Experience in UK AML regulations

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.