Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide. These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.
We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer.
In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business.
The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short-term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come.
Key job responsibilities
- Provide on-shift network escalation support for critical and complex network issues
- Dive Deep on the high severity incidents and participate in root cause analysis
- Automate select network administration tasks through creation and maintenance of scripts and tools
- Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Partner with our broader Technical operations organization to reduce operational burden
- Support in organizational transformation from reactive to proactive with focus on predictiveness
- Deliver simple, sustainable and repeatable solutions and processes
- Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Monitor and manage technical communications during large-scale events
- Identify and dive deep on recurring issues and recommend preventative solutions
- Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Complete customer requests via trouble ticketing system
- Participate in hiring and developing the best
- Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates
- Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required
- Bachelor’s degree from an accredited institution
- 3+ years of experience with routing and switching hardware from major vendors including Juniper and Cisco
- 3+ years of experience with major routing protocols, specifically BGP and OSPF
- 3+ years’ experience in designing and operating large-scale, production networks
- In addition to providing top-tier management and support of Amazons vast infrastructure, Engineers are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think pro-actively and with innovation
- Ability to work on a diverse team with a diverse range of coworkers
- Experience in automating administration using , Perl, or other language
- Development and delivery of large scale designs in data center networks
- Experience with IPv6 Design and implementations
- Excellent written and verbal communication skills
- Proficiency in wide area networking (including SDWAN), wireless networking, and industrial Ethernet
- Expertise in information security for industrial control systems