Job Description
You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders. Your Responsibilities
- To effectively manage + maintain customer relationships + support operations related initiatives.
- To lead business + performance reviews (KPI) with customers along with implementation initiatives.
- To manage + ensure compliance of key deliverables against committed service levels.
- To initiate + drive continuous process improvements to improve productivity + operational performance.
- To collaborate with stakeholders to support the business requirements.
- To create + maintain performance dashboards for visibility, monitoring + analyzing.
- To create + update Standard Operating Procedures (SOP) + ensure adherence.
- To ensure all SOPs, WIs + templates are updated + stored in a shared environment.
Your Skills and Experiences
- Your strong forwarding + influencing skills along with your market knowledge, will be key to your success.
- You have been selected for this role because of your knowledge across our operations + services; because you possess the key attributes we are looking for.
Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
