General Information
Req #
WD00080191
Career area:
Information Technology
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, March 27, 2025
Working time:
Full-time
Additional Locations: * India - Karnātaka - Bangalore
* India - Haryāna - Gurgaon
* India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Motorola is looking for a Knowledge Management Content Developer to join our team. The ideal candidate will be skilled in creating clear and user-friendly how-to knowledge content for our customers. You will focus on helping users effectively understand and troubleshoot Motorola phones through well-written, accessible instructions. If you’re passionate about technology and want to make a positive impact by empowering our customers, we want to hear from you!
We are expanding our Knowledge Management Development team by adding an online customer self-help initiative. Our objective is to improve the customer experience by enabling the end users of Motorola products. These products include Android phones, tablets, mobile applications, software, accessories, and more. This group will develop technical documents, white papers, demonstrations, tutorials, and videos. The content will be available to customers via motorola.com/support.
Responsibilities:
- Write and develop technical how-to guides, FAQs, and troubleshooting content for Motorola phones.
- Break down complex technical topics into simple, easy-to-understand language for diverse audiences.
- Work closely with product teams to understand updates, new features, and customer needs.
- Keep content up to date with the latest product changes and customer feedback.
- Use data and analytics to improve the effectiveness of self-service materials.
- Ensure all content follows Motorola’s brand guidelines and tone of voice.
Required Qualifications:
- Bachelor’s Degree or Equivalent Experience.
- 5+ years of experience with mobile phone support and/or hardware.
- 5+ years of experience with the Android Operating System.
- 3+ years of experience with technical writing and collateral development.
- English speaking skills are necessary for communicating with a global team.
- Strong writing and communication skills with a focus on creating clear, concise content.
- Ability to work independently and manage multiple projects with tight deadlines.
- Knowledge of Articulate software platforms (Storyline 360, Rise 360, etc.), or the ability to train and learn.
- Video editing skills, specifically with Kapwing, are a plus.
Preferred Qualifications:
- Experience with content management systems (CMS) and related tools.
- Field and/or remote technical support customer experience.
- Previous experience working with project managers, subject matter experts, product development teams, and vendors.
About You:
You are detail-oriented, creative, and passionate about helping others succeed. You have a knack for breaking down complicated information and making it easy to follow. You thrive on improving the customer experience and enjoy working in a collaborative, fast-paced environment.
Additional Locations: * India - Karnātaka - Bangalore
* India - Haryāna - Gurgaon
* India - Karnātaka - BANGALORE
* India
* India - Haryāna , * India - Karnātaka
* India - Karnātaka - Bangalore , * India - Haryāna - Gurgaon , * India - Karnātaka - BANGALORE
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