Job Description
Job Summary• This role is responsible for monitoring day to day fleet performance of customers devices. The role involves managing project deliverables effectively, maintaining relationships with stakeholders spanning mid to upper levels, The role includes documenting, tracking and providing recommendations, driving remediation, providing performance reviews, and independently solving complex problems.Responsibilities• Guides the delivery of projects, typically encompassing medium to moderately complex scale projects, at local or sub-regional level, presenting a medium to high level of associated risk.• Manages project deliverables, consistently meeting or surpassing expectations.• Maintains and nurtures relationships with stakeholders spanning from mid-level to upper levels within the organization.• Clarifies specifications and continuously liaises with the accountable internal project manager.• Makes recommendations based on the current program status to resolve issues and manage risks.• Maintains awareness of the necessary skill development requirements for project team members, providing valuable performance review input and constructive development recommendations for team members.• Ensures all processes of project development are completed in a timely and accurate manner.• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.Education & Experience Recommended• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 4-7 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field or an advanced degree with 3-5 years of work experience.Preferred Certifications• Project Management Professional (PMP)- MBAKnowledge & Skills• Agile Methodology• HP Workforce Experience Platform• Change Management• Customer Relationship Management• Data Analysis• Nexthink• Key Performance Indicators (KPIs)• PowerBI• Microsoft Project• Milestones (Project Management)• Process Improvement• Tableau• Project Documentation• Project Implementation• Project Management• Project Schedules• Risk Management• Presentation skillsCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.Complexity• Responds to moderately complex issues within established guidelines.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
