Job Description
Job DescriptionWho we are looking forIn this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will have leadership and strategy responsibility to oversee end-to-end delivery all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.Why this role is important to usThis is a varied operational and managerial position with a senior level of responsibility within Middle Office Services operating via Aladdin platform. This Vice President acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.What you will be responsible foryou willManage the corresponding team in location(s) for responsible client(s)Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycleResponsible for service delivery and client sentiment, including direct client contactDeveloping a strong risk management and control environmentBroad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.Liaise with colleagues in region or divisions globally where required for client issue resolutionReview, recommend and drive process improvement initiativesPerform work independently within scope of established guidelines and according to specific procedures.Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating ModelsCommunicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.Provide guidance, support and development opportunities to the members of your teamExcellent analytical skills and ability to analyze on the spotWhat we value These skills will help you succeed in this roleDeep and extensive asset management experience, including investment operations, fund accounting and portfolio valuationBroad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.Strong critical thinking, problem solving, and decision making skillsClient centric attitude in managing, prioritising and delivering operations and servicesTrade and reconciliation break investigations experienceStrong communication and presentation skills to audiences of different sizes and levels of seniorityMust be self-motivated, adaptable and show initiative in different circumstances and under pressureGood team working skills.Flexibility in working outside of your responsibilities and areas of expertise.Education & Preferred QualificationsDegree in finance, business, technology or equivalent or relevant industry experienceProven experience in client communication and interaction at all levelsPreferred hands on experience / working knowledge of AladdinIn depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets.Understanding of key technology within the support of investment management operationsExperience of driving organisational change, with an understanding of change management principles, techniques & tools.Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageousStrong MS Excel, Access, Word, PowerPoint skills necessaryStrong English written and spoken abilityAbout State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employerState Street's Speak Up Line
