Who we are looking for
In this role as Vice President – Operations Quality and Control, you will work with State Street teams from around the globe ensure we have a robust high quality operational environment within Alpha Operations. You will have leadership and strategy responsibility to drive quality of service delivery assessment and improvement of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.
Why this role is important to us
This is a service quality and leadership position with significant run and change the bank responsibility within Middle Office Services. The candidate should be a hands-on leader who has experience in a large financial services company performing and supervising operations quality and controls work. They will have many years of direct experience in leading and reviewing work of teams employing standard testing methodologies and an awareness of industry standard control assessment frameworks with a deep understanding of risk management principles.
What you will be responsible for
Review our operational environment, identify areas for risk mitigation improvements, build out improvement plans and implement across multiple business lines.
Build relationships with Middle Office functional leadership, first line business risk management groups, and enterprise compliance and risk management
Support risk excellence initiatives across middle office
Ensure a robust control environment exists across State Street’s middle office
Understand existing structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs
Assess performance of any implemented changes against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.
Partner with client, operations and programme leadership to execute on appropriate operational changes globally
At Vice President level we require strong leadership and advanced skills in areas such as:
Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Proven leadership skills as well as managing and developing a high performing operation team.
Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
The candidate for the Vice President Operations Quality and Control role will possess and/or be able to demonstrate:
15+ years of increasingly senior experience of performing, reviewing, and leading control design and operational effectiveness reviews including in a supervisory / managerial capacity.
Deep understanding of the Corporate Investment Banking landscape, with experience leading operational or risk teams within the Middle Office space
Strong Stakeholder and Relationship Management skills
In-depth understanding of the linkage between information technology and business value
Operations experience program managing large scale initiatives and implementations
Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
Creative and analytical ability in problem resolution and troubleshooting
Collaborative leadership and work style
Additional requirements
Openness to business travel where required
State Street's Speak Up Line