At Amazon, we believe that every day is still day one.
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.
We are looking for HR Contact Center Associates with Hindi and English to join the Shared Services Center. Reporting to an MHLS Team Manager, the teams act as the first point of contact for employees and managers via phone, email, and the internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.
Responsibilities:
• Receive HR queries in Hindi and English via phone, email, or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures, and escalate where these cannot be resolved.
• Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
•Communicate effectively, both verbally and in written form, with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Be part of a team that actively seeks employee feedback to improve levels of service.
- 6+ months of human resources experience
- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- High school or equivalent
- Experience in confidential environments
- Speak, write, and read fluently in English
- Knowledge of Microsoft Office products and applications (especially Excel)
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