Job Description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Job Title (Internal)
MV Field Service Engineer
Job Title (External)
MV Field Service Engineer
Business Group and Unit
LFS
Business Unit
GEC
Work Location
Pune, India
Reports to (Direct/Indirect)
Team Lead
Supervises (Direct/Indirect)
NA
Job Purpose
- Conduct Start-up and troubleshooting of Rockwell Automation Medium Voltage & 3rd Party components on customer locations.
- Scope of supply may contain products from the Medium Voltage Business (MVB) and Low Voltage drives along with 3rd party products. (like Motor Protection Relays, Switchgears etc)
- Accurately complete commissioning/service documentation after every project and submit to relevant stakeholder.
- Complete all on-site Project administration such as commissioning guidelines, reports & drawings.
- When available in the office, works on AutoCAD Electrical drawings updates received from sites and customers.
KEY COMPETENCY REQUIREMENTS
Skills, Knowledge, Experience, Education (SKEE)
- Conduct Start Up of the Rockwell Automation Medium Voltage products & 3rd party components as part of projects on customer locations. This contains, but is not limited to AC Drives, Soft starters, Switchgear & Controllers.
- Provide Emergency break down support, repair and on site analysis on the Medium Voltage products.
- Provide Technical Support to customers and colleagues worldwide.
- Participate in the on-call support mechanism as part of the MV Support Rota.
- Perform Preventative Maintenance activities on the Rockwell Automation products.
- Lead the on-site Start Up Project Management and liaise with the Project Manager(s).
- Support the Project Manager(s) and Proposal Engineer(s) with quotes for spares and services.
- Complete all on-site Project administration such as commissioning guidelines, reports & drawings.
- Conduct formal and informal training.
- Accurately complete commissioning/service documentation after every project and submit to relevant stakeholder
- Communicate intelligence from site (e.g BOT hours consumption, schedule impact, contractual matters, new business opportunities)
- Use IFS to book billable hours daily.
- Promote the Rockwell Automation services portfolio.
- After returning from Site, work on AutoCAD Electricals for updating the As-Commissioned drawings and markup received from field services group.
Information Processing Capability
- Ability to process information to address potential issues as early as possible to minimize impact, mitigate risk and provide a positive experience for all stakeholders.
- Ability to resolve technical problem and ability to understand the severity of the situation and pro-actively escalate when required.
- Effectively manages multiple tasks and resources independently.
- Makes quality decisions in complex situations.
- Ability to review and understand Contracts and Customer requirement at site.
- Able to scale communication to the level of detail required based on the customer’s requirement.
Temperament
- Being assertive by driving and serving others to obtain goals
- Effectively manages emotions so there are no behaviors getting in the way of effectiveness.
- Remains calm and composed in pressure situations and being able to think rationally and inclusively.
- Is known for showing self-confidence and saying what needs to be said while actively listening to others’ perspectives.
- Displays a positive demeanor and a realistic approach while engaging others with his/her vision and goals.
- Manages others by influencing and managing expectations.
Accepts Roles Requirements:
- Available for frequent travel (Indian / Overseas) to site on short notice period.
- Adaptability to work with different cultural backgrounds and time zones
- Ability to work non-standard hours when handling global projects
- Complete engagement with all project stakeholders including Customers, Engineers, Production, 3rd party vendors, and Management
- Lead continuous improvement projects
- Recognized resource for the Leadership Team
EDUCATIONAL QUALIFICATIONS / WORK EXPERIENCE
- Minimum Five years of experience in similar position.
- Low/Medium Voltage Drives background.
- Good Interpersonal and communication skills
- Excellent knowledge of the industrial automation product range and applications.
- Excellent fault-finding skills
- Ability to work with a diverse range of products and applications
- Ability to work independently
KEY INTERNAL STAKEHOLDERS
- Manager – Execution
- Lead Engineer
- Project Engineer
Desired Qualifications:
- Bachelor or Master degree in Electrical / Electronic Engineering or Electrical Engineering
- Experience working with global teams
- Experience working in a matrix environment
- Experience with Rockwell Automation (Allen-Bradley) products
- Background of utilizing Lean Six Sigma
