Role: MDM Senior Process Associate
Location: Kharadi, Pune
As a member of the Customer and Vendor Centre of Excellence team, this role provides global support for vendor and customer master data processes, ensuring timely and accurate processing of creation and change requests. Responsibilities include coordinating and resolving processing, reporting, and conflict issues within the MDM team while supporting processes across diverse ERP systems such as SAP and Axapta and various workflow tools like Syndigo, Winshuttle, Appian, EFlow, and SNOW. This position necessitates close cooperation with internal customers and vendors to understand and effectively address daily challenges, contributing to the overall efficiency and accuracy of master data management.
What will you be doing?
Technology: ERP & Workflow Management
- Process master data requests across diverse ERP systems (SAP PR1, EPR, PRD, S4HANA, AXAPTA) and workflow tools (Syndigo, Winshuttle, Appian, EFlow, SNOW).
- Develop, maintain, and resolve Winshuttle scripts for automation.
- Perform mass data uploads using Syndigo and Winshuttle.
- Map SAP vendors with Ariba.
Process, Improvement, DQO, Documentation
- Complete master data transactions (build, amend, extend) for vendors, customers, and employees.
- Generate master data reports from ERP systems based on partner requests.
- Coordinate and resolve processing, reporting, and data field conflicts within the MDM team.
- Participate in data harmonization and MDM process improvement workshops.
- Provides data governance and ensures data integrity by coordinating data management efforts across the organization.
- Identify gaps in policies and raise issues to the manager, finance approver, or Data Quality Organization (DQO) as necessary for resolution.
- Create and update MDM knowledge articles and standard operating procedures. Follow vendor and customer master data quality standard processes.
- Follow standards/guidance for master data auditing, validating, and cleansing.
- Support data migration from the legacy system. Maintain the MDM Standard Operating Procedures and Data Dictionary. Assist in defining and documenting global MDM processes.
- Implement customer, employee, & vendor master data quality standard processes.
- Build training materials and documentation and implement training using the appropriate tools, where appropriate.
People & Collaboration
- Attend relevant workshops for requirements gathering.
- Ability to work in a distributed team setting and fast-paced environment.
- Coordinating with internal collaborators and internal teams.
- Leading engagement activities or knowledge bytes for the team.
What will you need to be successful?
- Education: A bachelor’s or master's degree in commerce is required; equivalent experience is good to have!
- Should have 4+ years of MDM experience required; vendor and customer master data within a global environment would be beneficial.
- Experience working in Winshuttle/Appian is preferred.
- Should have strong and demonstrable experience in SAP, including mass uploads in SAP.
- A perfect understanding of data management principles and standard processes.
- Effective relationship-building skills—capable of cultivating strong partnerships with coworkers
and senior leadership. - Excellent research, communication, and presentation skills are required, and fluency in the English language is required.
- Flexible to work in non-US or US shifts till 2:30am IST as per requirement.
- Advanced Microsoft Excel skills.
- Data analysis skills.
- Ability to participate in an international project group.
You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
Other reasons why you will love it here!
- Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
- Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
- Your Wellbeing: Parents/Parents in Law’s Insurance (Employer Contribution of 7,000/- annually), Employee Assistance Program, Parental Leave.
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.
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